ROLE: Quality Officer
LOCATION: Dublin
HOURS: **Apply on the website** hours per week over 5 days (Mon ?
Fri, 9am-5pm)
SALARY: ?**Apply on the website**,**Apply on the website**
EMPLOYMENT TYPE: **Apply on the website** Month Contract
Pieta?s vision is a world where suicide, self-harm and stigma have
been replaced by hope, self-care and acceptance. Pieta provide a range
of counselling services for people who are suicidal, engage in
self-harm or who are bereaved by suicide. Pieta House also operate a
national **Apply on the website**-hour helpline (**Apply on the
website** **Apply on the website**) and a dedicated Education and
Training office. We are committed to delivering our services with care
and professionalism and continue to strive to ensure that we provide
the best service for our clients
ROLE:
As a Quality Officer you will develop, deliver and implement a
comprehensive quality and safety framework with associated structures,
policies and processes. This work will improve quality, safety and
service delivery across the organisation creating a safe and
person-centred service for both clients and staff.
RESPONSIBILITIES:
* Be responsible for the development and oversight of targeted
improvement initiatives with the relevant stakeholders which will
result in the delivery of better and safer services
* Lead the development and monitoring of improvement strategies to
address quality and safety
* To ensure the quality management system is process-led and focused
on continuous improvement
* Work with managers to design quality improvement programmes /
initiatives, data processing and analysis which will support
implementation and monitoring of quality and client safety
* Oversee the development of policies and procedures to support
effective working in line with legislation, standards and best
practice
* Develop and support systems and processes for incident management
including communication and escalation of serious incidents
* Oversee periodic audits as required for the purpose of assurance
* Develop and manage systems and processes to support and coordinate
clinical audit activity within clinical services and departments
* Develop a process for tracking implementation of recommendations
from major reports, investigations and audits
* Instigate the development of training programmes required to
assist compliance and continuous quality improvement
* Analyse and summarise performance improvement data and report on
findings and outcomes
* Maintain and update the Clinical Risk Register
* Provide advice and support on all aspects of risk and incident
management
* Participate in Incident Management Teams and where required, lead
and support system analysis investigations
* Contribute to the development of performance indicators for risk
management system which can be monitored (quality and safety profile)
* Provide reports on performance in relation to quality and patient
safety
* Participate in collaborative working on initiatives / committees
to ensure integration and implementation of change
* Have a working knowledge of Standards (e.g. Safer Better
Healthcare; Best Practice Guidance for Suicide Prevention), and comply
with associated protocols for implementing and maintaining these
standards as appropriate to the role
SKILLS & EXPERIENCE:
* A relevant third level qualification in health, social care, early
years, business administration or other areas relevant to the role
* **Apply on the website** years? experience within the area of
quality assurance and/or quality management
* Proven experience within the area of systems and processes and
procedures
* Experience with writing policies and procedures for health and
safety and knowledge of legislation
* Proficient in MS Office and strong reporting/data analysis skills
* Working knowledge of safety management information system
* Demonstrated organisational, problem solving and communication
skills
APPLICATIONS FOR THE ABOVE SHOULD BE MADE THROUGH OUR WEBSITE OR VIA
EMAIL, ATTACHING A COVER LETTER (OUTLINING YOUR PARTICULAR SUITABILITY
TO THE ROLE) WITH AN UPDATED CURRICULUM VITAE TO **APPLY ON THE
WEBSITE** BY 7TH DECEMBER **APPLY ON THE WEBSITE**.
_PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
